Return & Refund Policy
At Plantsvatika, your satisfaction is our top priority. We take great care to ensure the health and quality of every plant and product we deliver. If for any reason you’re not completely satisfied with your order, we’re here to help.
🔄 Return Window
You can request a return or replacement within 48 hours of receiving your order.
📧 Email: support@plantsvatika.com
✅ Eligible for Return or Replacement
We accept return or replacement requests under the following conditions:
- You received a damaged or unhealthy plant
- The item is defective or not functioning properly
- You received the wrong item (plant/tool/accessory)
❌ Not Eligible for Return
We do not accept returns in the following cases:
- Requests made after 48 hours of delivery
- Plants that were damaged due to improper handling or care after delivery
- Tools or accessories that are used, soiled, or damaged by the customer
- Customized or bulk orders, unless the issue is due to damage in transit
📸 How to Request a Return
- Contact our support team within 48 hours of delivery
- Share your order ID and photos of the item in question
- Our team will verify the issue and guide you through the next steps
💵 Refund Process
Once your return request is approved:
- Replacement: We will dispatch a replacement item at no extra cost
- Refund: If a replacement is not possible, a full or partial refund will be issued to your original payment method within 7 business days
📦 Return Pickup or Disposal
- For eligible returns, we may arrange a pickup or advise safe disposal, depending on the product type and location
- In certain cases (especially plants), returns may not be required, and a photo will suffice for refund/replacement approval
📋 Important Notes
- Always open your parcel and check items upon delivery
- Keep original packaging if a return pickup is arranged
Greener Service, Guaranteed.
For further questions, don’t hesitate to reach out. We’re always here to help you grow!
